Project Manager (Docket Navigator)

Department: Product & Technology

Employment Type: Full Time

Location: Texas

Reporting To: Cara Fry

Description

The Project Manager for Docket Navigator keeps product and internal tool work moving from idea to release. This role owns day‑to‑day coordination, tracking, and quality checks and plays a key role in turning product and AI strategy into reliable, shipped outcomes.

You will work closely with the Senior Product Manager, developers, and our data entry and content teams. Your goal is to ensure the right work is clearly defined, adequately tested, and delivered on time without requiring constant supervision.

Key Responsibilities

Project delivery & coordination

Maintain and organise the work backlog for Docket Navigator (features, internal tool changes, bugs, and UX improvements).
Ensure work items are “ready” for development with clear descriptions, context, acceptance criteria, and links to any designs or documentation.
Support sprints or delivery cycles with engineering: prepare boards, organise agreed priorities, track progress, and highlight blockers.
Keep a simple, up‑to‑date view of what is in discovery, in development, in testing, and released and share it with the immediate team.
Share brief status updates with the Senior Product Manager and the engineering team as requested.

Quality checks & “done” gate (UAT)

Act as the first user acceptance testing (UAT) gate for new features and changes.
When developers mark work as complete, verify that behaviour matches requirements, designs, and expectations before escalating to the Senior Product Manager.
Create and maintain checklists and test scenarios for different types of work so testing is consistent and repeatable.
Log and track issues found during testing with clear reproduction steps and impact.
Perform post‑deployment smoke tests on key workflows to confirm successful releases and quickly surface regressions.

Internal tools & workflow pain points

Partner with internal teams (e.g., data entry and content teams, and other internal users) to understand how they use our internal tools and where friction occurs.
Document problems clearly: what the user was trying to do, what actually happens, frequency, and impact on their work.
Translate problems into structured work items or small projects and slot them into the backlog in collaboration with the Senior Product Manager.
Track these improvements through completion and communicate outcomes back to internal users.

User feedback, surveys, and interviews

Coordinate all logistics for user research: recruiting participants, scheduling sessions, sending reminders, and managing recordings/notes.
Create and run simple internal surveys to gather structured feedback on workflows, features, and internal tools, under the guidance of the Senior Product Manager.
Join user interviews and usability sessions to take notes, capture key observations, and observe user behaviour. Over time, may take a more active facilitation role as domain knowledge grows.
Summarise findings into clear, concise write‑ups (key pain points, themes, and opportunities) for the Senior Product Manager and broader team, with increasing independence as familiarity with the product and domain increases.

Documentation & communication

Keep internal product documentation and FAQs up to date (how features work, known limitations, key workflows).
Draft first versions of:
- Release notes and “what’s new” summaries for internal and external audiences.
- Help centre articles and internal support guides for new or updated functionality.
- Customer responses for recurring product questions, for review and approval where needed.

Office & team coordination (Docket Navigator office)

Maintain a shared office task list and rotation for items such as:
- Group lunches (planning, ordering, basic logistics)
- Cleaning schedules
- Office groceries and supplies
Coordinate responsibilities across the team so these tasks are shared fairly and do not default to the Senior Product Manager or Lead Attorney Editor.

Skills Knowledge and Expertise

Key Attributes:

Experience in a project, product, coordination, QA, or legal environment (e.g., paralegal, litigation support, law library) in a software/SaaS, technology, or professional services environment.
Strong organisational skills and attention to detail; able to manage multiple workstreams and keep track of many moving parts.
Proven ability to work independently, take initiative, and follow tasks through to completion without excessive oversight.

Skills That Give You XP:

Experience in legal tech, litigation support, law libraries, or data‑heavy B2B products.
Experience testing software against defined requirements and documenting clear, reproducible issues.
Comfortable working directly with developers and using tools such as Jira, Trello, or similar to manage and track work.
Exposure to agile or iterative delivery practices (e.g., Scrum, Kanban).
Experience assisting with user research (scheduling, note‑taking, basic synthesis).

Why Work For Us

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

401k
Private medical coverage
Annual leave and an extra day off to celebrate your birthday

Your First 90 Days:

Month 1: Learn the Basics

Get familiar with our products, tools, and team workflows
Start organizing the backlog and writing clear ticket descriptions
Learn our testing processes and documentation standards
Shadow user research sessions and take notes

Month 2: Build Momentum

Run UAT testing and catch issues before release
Keep project status visible and communicate updates
Document pain points from internal teams
Help coordinate user interviews and feedback sessions

Month 3: Own Your Areas

Independently handle testing and quality checks
Maintain organized backlogs and documentation
Field routine questions from stakeholders
Coordinate office logistics and team schedules

By the end of 90 days, you'll be essential to keeping our work flowing smoothly from idea to release.

Key Responsibilities

Skills Knowledge and Expertise

Why Work For Us

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