Core Account Manager

Application Deadline: 30 January 2026

Department: Commercial

Employment Type: Full Time

Location: Hong Kong

Reporting To: Jasmine Johnson

Description

This role is responsible for managing a high value portfolio of clients and to optimise our renewal rates by volume and value. You will use your proven relationship, management and negotiation skills to grow our client base and identify the needs of our clients and offer tailored solutions and services. You will have a deep understanding of the product, the personas we sell to, the products application to these clients in the respective sector and adhere to best practice through a rigorous sales process. You will need to work in partnership with our Client Services team to ensure the client receives an excellent experience throughout the client life cycle, taking full accountability for the health of your book of business.

Key Responsibilities

• Develop strong relationships with existing customers monitoring their purchases to provide
opportunities for upselling
• Work with Client Services team to carry out the activities through the client life-cycle to increase
renewal rates by volume and value
• Development and implementation of client sales plans for products and territories to meet your
sales targets
• Identify opportunities to upsell and upgrade by mapping out book of business and respective
whitespace
• Support our product development function by suggesting new ideas and garnering client
feedback where appropriate and in the launch process of new products
• Develop strong relationships with existing customers at conferences and product demonstrations
• Assist with creation of proposals and sales pitches for new products to upsell existing clients
• Deliver client analytics and reporting both internally & externally
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying
stage to move Leads and Opportunities to Closed Won or Closed Lost status
• Ensure your clients have signed contract and orders are processed in accordance with GDPR
regulations
• Work closely with the product development team to manage and complete projects.

Skills, Knowledge and Expertise

• Excellent negotiation and persuasion skills
• Self-motivated and driven to achieve targets consistently
• Ability to build strong relationships with a range of stakeholders, both internal and external
• Good knowledge of the legal & professional services sector
• International outlook
• Ability to communicate effectively on the phone, by email and in person to senior stakeholders
• Ability to present performance to internal stakeholders
• Commercial responsibility for book of business
• Proven track record of delivering growth

Benefits

Our people are our most valuable asset, as such, we offer a competitive salary with excellent benefits package including:

5 day working week
Private medical insurance
Dental cover
Well-being allowance
Flexible working
Commission and Bonus (role specific)
25 days annual leave and an extra day off to celebrate your birthday
Employee Assistance and Support
Learning and development opportunities
Mentoring
Professional skills training
STAR - our Special Thanks and Recognition programme

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Law Business Research